How much do you know about the caregivers of your patients or clients? Here are 5 secrets caregivers

of your patients are desperate for you to know:

Secret #1: They’re stressed…probably more than you think. Most caregivers are juggling multiple priorities

and usually have little experience navigating the complexities of the healthcare system. While formal

assessments like the Caregiver Strain Index and the Caregiver Reaction Scale can help you understand

specific stressors they are facing, one simple question can quickly uncover their stress level. Ask the

patient’s caregiver to assign a number to his or her stress level (0-low through 100 high).

Secret #2: They often feel stuck. Most caregivers report feeling like they don’t have a choice—caregiving

is an obligation. They also often feel trapped with tunnel-vision about what a “good caregiver” is and

feel like they have to live up to that image.

Secret #3: They are constantly being hit with surprises. There are often unrealistic expectations for how

long the caregiving experience will last (usually longer than expected). Sticker shock occurs over what

insurance, Medicare and Medicaid does not cover.

Secret #4: They feel their loved one’s situation is special. Of course healthcare professionals recognize

that each patient and caregiver’s situation is unique. But caregivers appreciate when the healthcare

professional acknowledges and validates the distinctive circumstances their family is facing.

Secret #5: They need us to be sensitive in the way we communicate with them. While we must be candid

about healthcare information, it will benefit the caregiver as well as the patient if we are culturally and generationally sensitive in conversation. It’s also critical to break down technical healthcare terms and

jargon into language the caregiver can grasp and apply to their loved one’s situation.